Oracle Managed Services

Your database environment may be critical to your business, but it is not your core business. Expertly managing Oracle environments IS our core business.

Attain IT offers a highly cost effective Oracle managed service where a team of experts proactively maintain your Oracle environment. This gives peace of mind that your systems are managed to deliver the best and most reliable performance. In the event of ad hoc requirements, it also gives you assurance that you can access a team of consultants who already have familiarity with your site. We provide:

• Initial review and report
• Proven operational procedures
• Management of databases within your own environment
• Operating system support for database servers
• Application of patches and maintenance releases
• Pro-active 24x7 monitoring tools to pre-empt potential problems
• Testing of back-up and recovery procedures
• Fixed monthly charge with the flexibility of optional additional ad-hoc services
• Pre-paid discounts available to drop our rates even further
• Capacity planning services to help you maintain performance over time

Attain IT has a proven set of management procedures to keep your Oracle environment stable, reliable and adaptable to your changing needs. Combined with our low cost of service, engaging Attain IT to manage your Oracle environment is an easy decision.

Benefit from the experience we have gained in managing a diverse range of database environments and capitalise on the benefits of engaging a team rather than an individual. No problems with other priorities, annual leave, sickness or other human ‘outages’.

Attain IT’s Oracle Managed Service is designed to assist our customers achieve three major objectives:

1. To ensure the Oracle technology is installed and configured to best-practice standards;
2. To ensure optimal performance of the Oracle installation by providing continuous monitoring and management;
3. Provide fast resolution to issues when they occur.

Attain IT provides our Oracle Managed Service to a wide range of clients, with environments varying from single Oracle instances to complex, large scale environments. These environments support a variety of core operational applications as well as Oracle 11i applications.

Many outsourcing firms spruik services and offer SLAs. How is Attain IT different?

We make a special effort to understand our clients needs and to deliver responsive, high quality customer service. In commenting on Attain IT’s point of difference, Zlatko Hristov, BrokerOne’s Information Technology Manager, is quoted as saying:

“There are many IT Services firms offering SLAs, but Attain IT is the only IT services firm who consistently goes above and beyond to meet our needs, rather than simply ensure they meet SLAs. In my experience, this level of responsiveness is unique to Attain IT and is a key reason I continue to choose Attain IT over their competition.”

“Attain IT’s consultants make a genuine effort to understand our needs. They then work in a flexible manner, in partnership with us to achieve our goals. I give Attain IT 10 out of 10”.

Contact us to discuss how we may offer value to you by supporting your Oracle environment. We are happy to provide a free assessment and quote.

T: 02 8962 5600

EM: sales@attainit.com.au

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