Service Desk

Attain IT provides our clients with a Service Desk manned by qualified Oracle DBA’s, not First Level Help Desk agents who only log calls. This Service Desk supports a range of services, including our Oracle Managed Service and Application Support.

This means our customers are able to efficiently and easily contact someone who is sufficiently skilled to attend to their needs. We recognise that our customers’ needs do not always fit nicely into one of five options on a phone menu, so we deliver true customer service by directing ALL calls to Attain IT to a real person, not an IVR system.

Our Service Desk capability is available to customers in a range of packages to suit varying needs. These include regular business hours, 12x5, 12x7 and 24x7.

Customers can engage our Service Desk to make cost effective use of highly skilled Oracle Consultants without the time or cost burdens of onsite attendance. Most Oracle implementations and services can be performed remotely and this option is available to customers seeking to achieve both rapid response and low cost of service.

Call us on 02 8962 5600 to discover how Attain IT’s Service Desk can provide you with rapid response, cost effective assistance for your Oracle needs.

Click here to learn about Attain IT’s Oracle Managed Service. This service gives customers the best of both worlds – proactive, high quality technical management of your Oracle environment delivered in a cost effective manner.

Oracle Managed Services.