Application Support

A business application must stay current to your business needs. If any application is difficult to change or becomes unreliable it will be a roadblock, not a help, to your business.

Attain IT offers an application support service that provides technical capability, strategic advice and best-practice standards as part of a long-term partnership that gives your business certainty and a strategic partner who understands your business.

We currently support complex applications across a variety of industries and have technical skills in many technical platforms, both current and legacy, including Java, .NET, Oracle PL/SQL and APEX, Visual Basic, Access, PowerBuilder and PowerHouse.

We have taken over support for applications with little or no handover from the previous supplier. Our broad range of expertise provides very capable hands to take control of your strategic IT business assets.

Operating since 1995 Attain IT is a strong strategic partner for you support requirements.

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Legacy Application Support

Taking Responsibility

As a strategic outsourcer we take responsibility for you application, considering and advising on all aspects of its management, including day-to-day management right through to strategic planning.

We will ensure your application is running in a stable environment, with best-practice production support and development procedures in place.

We will assess the application design and technical architecture and advise on its suitability for your business needs.

We will work with you to identify how the application can best support your business, identifying, developing and implementing changes and extensions as required.

We will assess and advise you on the strategic development paths available, industry support issues and new technologies.

Technical Skills

Our strong business focus ensures that your application will keep up with your business. Add our development, reporting, integration and database infrastructure capabilities and you have a complete package for your support requirements.

Our service is built on the fundamental application development, project management and change control skills required to successfully management a strategic application.

Our technical and process competencies include:

Java, J2EE, Weblogic, Tomcat
Oracle Fusion MiddleWare (FMW), PL/SQL, Oracle Application Express (APEX)
.NET, C#, SQL Server 6
Legacy platforms such as Oracle Forms and Reports, PowerBuilder, PowerHouse, Visual Basic and Access.
SOA, integration architecture, XML, Web Services, SOAP
Object orientated design and development using UML
Rational Unified Process (RUP)
Production support, problem ticketing and resolution
Source code configuration management and version control
Deployment and change control processes