Service Desk

Attain IT provides our clients with a Service Desk manned by experienced Oracle and Microsoft Database Administrators, not first level help desk agents who only log calls.

We recognise that our customers’ needs do not always fit nicely into one of five options on a phone menu, so we deliver true customer service by directing ALL calls to Attain IT to a real person, not an IVR system.

Our customers are able to easily contact someone who is sufficiently skilled to attend to their needs and who has knowledge of their site. We pride ourselves on our responsiveness and the quality of our assistance.

In commenting on Attain IT’s point of difference, Zlatko Hristov, BrokerOne’s Information Technology Manager, is quoted as saying:

“There are many IT Services firms offering SLAs, but Attain IT is an IT services firm who consistently goes above and beyond to meet our needs, rather than simply ensure they meet SLAs. In my experience, this level of responsiveness is unique to Attain IT and is a key reason I continue to choose Attain IT over their competition.”

Attain IT’s consultants make a genuine effort to understand our needs. They then work in a flexible manner, in partnership with us to achieve our goals. I give Attain IT 10 out of 10

Benefit from the experience we have gained in managing a diverse range of database environments and capitalise on the benefits of engaging a close-knit team rather than an individual. You’ll never have to worry about skill set gaps, conflict with other priorities, annual leave, sickness or other human ‘outages’ again.

Attain IT provides our Database Managed Service to a wide range of clients, with environments varying from single Oracle instances to complex, large scale environments. Our Microsoft Managed Services are focused on moderate sized environments, befitting the technology’s own target niche. These environments support a variety of core operational applications as well as niche environments.
Our Service Desk capability is available to customers in a range of packages to suit varying needs.
Contact us to discuss how we may offer value to you by supporting your Oracle environment. We are happy to provide a free assessment and quote.